No-show and Rescheduling Policy
At Wonsulting, we understand the value of punctuality and prioritize providing the best customer service to our clients. To ensure that all appointments run smoothly and efficiently, we have established the following policy regarding no-shows and reschedules.
Definition:
A no-show is a client who fails to attend a scheduled appointment without prior notice. A reschedule is defined as a client who requests to change the date and time of a scheduled meeting with less than 24 hours' notice.
Maximum Allowable No-Shows and Reschedules for Bundle Services:
For bundle services, clients are allowed a maximum of two (2) no-shows or reschedules per bundle. Exceeding this limit may result in the consultant sending the resources for the services via email.
Maximum Allowable No-Shows and Reschedules for Individual Services:
For individual services, clients are allowed a maximum of two (2) no-shows or reschedule per service.
Notice for Rescheduling:
Clients are encouraged to provide at least 24 hours' notice for rescheduling appointments to ensure efficient scheduling for all clients.
This policy is in place to ensure the best possible customer service and prompt scheduling for all clients. Thank you for your cooperation and understanding.
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